Refund policy

# Returns & Refunds Policy

At Epstein Gaming, we want you to be happy with your purchase. If you change your mind about an order, or if there is a problem with your purchase, please contact us and we will be happy to help.

This policy applies to orders that we accept for delivery within the United Kingdom.

## Change-of-Mind Returns

We offer a 30-day return period for eligible purchases.

If you change your mind about your purchase, you may request a return within 30 days of the item being delivered to you.

For customers purchasing as consumers, you also have statutory cancellation rights under UK consumer law. For online purchases, you generally have 14 days from receiving the goods to notify us that you wish to cancel, followed by a further 14 days to return the goods.

Our 30-day return period provides an additional period beyond these statutory cancellation rights.

Returned items should be in a condition suitable for resale, taking into account that you are entitled to handle and inspect the goods as you reasonably would in a shop.

For change-of-mind returns, the customer is responsible for the cost of returning the item to Epstein Gaming.

We do not charge a restocking fee for eligible returns.

For cancellations made under your statutory cancellation rights, the original standard delivery charge will be refunded where required by law. Any additional amount paid for an upgraded delivery service will not be refunded beyond the cost of the cheapest standard delivery option available.

For returns made under our additional 30-day return period, any refund will be subject to the terms of this policy.

## Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged, or is not as described, please contact us as soon as possible with details of the issue.

We will work with you to resolve the problem in accordance with your statutory rights under UK consumer law. Depending on the circumstances and applicable consumer rights, this may include a repair, replacement, price reduction or refund.

Where an item is being returned because it is faulty, damaged on arrival, or not as described, Epstein Gaming will arrange or reimburse reasonable return postage where appropriate.

Please contact us before returning a faulty, damaged or incorrect item so that we can provide the appropriate return instructions.

## Refurbished & Modified Consoles

Our consoles are refurbished and/or modified products. Product descriptions and photographs will clearly describe the condition, specifications and accessories included with each item.

Refurbished products may show minor cosmetic signs of previous use. Such cosmetic characteristics do not constitute a fault where they are consistent with the condition described in the product listing.

For modified consoles, including RGH Xbox 360 consoles, modifications are carried out before sale and the console is tested before dispatch.

Damage or faults caused by misuse, accidental damage, liquid damage, unauthorised modification, attempted repair, physical damage, incorrect installation or use of accessories, or other customer-caused damage may not be covered as a product fault.

Nothing in this section removes or limits any statutory consumer rights that apply to your purchase.

## How to Request a Return

To request a return or report a problem with an order, please contact:

Email: hello@epsteingaming.com

Please include your order number and a description of the reason for the return.

Photographs or videos may be requested where they are useful for assessing damage or a reported fault.

Please do not send an item back without contacting us first and receiving return instructions.

## Refunds

Once a returned item has been received and inspected, we will process any refund due.

Where a refund is required, it will normally be made using the original payment method.

Refunds required under statutory consumer law will be processed within the applicable legal timeframe.

For change-of-mind returns, where permitted by law, a deduction may be made if the value of the goods has been reduced because the goods have been handled beyond what is reasonably necessary to establish their nature, characteristics and functioning.

We do not charge a standard restocking fee.

## Cancellations

Orders may be cancelled before they have been fulfilled, subject to our cancellation rules.

If an order has already been fulfilled or dispatched, the customer may instead need to use the applicable return process described above.

## Statutory Rights

Nothing in this policy affects or limits your statutory rights under UK consumer protection law.

Where statutory consumer rights provide greater protection than the terms of this policy, those statutory rights will apply.

If you have any questions about a return, cancellation or refund, please contact us at:

hello@epsteingaming.com