Returns & Refunds Policy

At Epstein Gaming, we want you to be happy with your purchase. If you change your mind about an order, or if there is a problem with your purchase, please contact us and we will be happy to help.

Change-of-Mind Returns

If you are purchasing as a consumer, you have the legal right to cancel your online order within 14 days of receiving your goods without giving a reason.

If you wish to cancel your order, please contact us within 14 days of delivery. After notifying us, you must return the goods within 14 days.

Returned items should be in a condition suitable for resale, taking into account that you are entitled to handle and inspect the goods as you reasonably would in a shop.

For change-of-mind returns, the cost of returning the item to Epstein Gaming is the responsibility of the customer.

The original standard delivery charge will be refunded where required by law. Any additional charge paid for an upgraded delivery service will not be refunded beyond the cost of the cheapest standard delivery option available.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged, or is not as described, please contact us as soon as possible with details of the issue.

We will work with you to resolve the problem in accordance with your statutory rights under UK consumer law. Depending on the circumstances, this may include a repair, replacement, price reduction or refund.

Where an item is being returned because it is faulty, damaged on arrival, or not as described, Epstein Gaming will arrange or reimburse reasonable return postage where appropriate.

Refurbished & Modified Consoles

Our consoles are refurbished and/or modified products. Product descriptions and photographs will clearly describe the condition, specifications and included accessories of each item.

Refurbished products may show minor cosmetic signs of previous use. These do not constitute a fault where they are consistent with the condition described on the product listing.

For modified consoles, including RGH Xbox 360 consoles, modifications are carried out before sale and the console is tested before dispatch.

Damage or faults caused by misuse, accidental damage, liquid damage, unauthorised modification, attempted repair, physical damage, incorrect installation of accessories or other customer-caused damage may not be covered as a product fault.

Nothing in this policy affects or limits your statutory consumer rights.

How to Request a Return

To request a return or report a problem with an order, please contact:

Email: hello@epsteingaming.com

Please include your order number and a description of the reason for the return. Photographs or videos may be requested where they are useful for assessing damage or a reported fault.

Please do not send an item back without contacting us first and receiving return instructions.

Refunds

Once a returned item has been received and inspected, we will process any refund due to you.

Where a refund is required, it will normally be made using the original payment method.

Refunds will be processed within the timeframe required by applicable consumer law.

Where permitted by law, a deduction may be made from a refund if the value of the goods has been reduced because they have been handled beyond what is reasonably necessary to establish their nature, characteristics and functioning.

Statutory Rights

This policy does not affect your statutory rights under UK consumer protection law.

If you have any questions about a return or refund, please contact us at hello@epsteingaming.com.